Terms & Conditions

1. IDENTIFICATION OF THE PARTIES.

These General Terms and Conditions of use of the services offered at URL www.luzeco.com (hereinafter the PORTAL) are signed by the owner of the domain, LUZECO LIGHTING, S.L. whose contact email address is clientes_web@luzeco.com.

USER is considered to be natural persons with the capacity to validly enter into a contract in accordance with applicable law.

You may not use the website and may not accept the Terms if you are not of legal age and cannot form a binding contract in accordance with the law, or if you are not a USER as set out above.

The sale of the content of the PORTAL is permitted exclusively to users residing in Spain. The use of this website as well as any acquisition or purchase made on it is considered to have been executed in Spain, and therefore subject to current Spanish laws and regulations. It does not accept or deliver orders outside of the territories mentioned.

2. PERFECTION OF THE AGREEMENT

In order to use the PORTAL, you must accept these general conditions (hereinafter, the Conditions), as well as those particular stipulations included for the use and/or contracting of specific services. Otherwise, the PORTAL must be abandoned.

You may accept the Terms:

  • by clicking on the acceptance button of the Terms, when this option is offered to you in the user interface; or
  • effectively using the website. You acknowledge and agree that your use of the PORTAL will be deemed to be acceptance of the Terms.

The USER is advised to read these conditions carefully. You can save or print them if you wish.

3. SCOPE OF APPLICATION

These general conditions will be applicable to all the services/products included on the website www.luzeco.com

The following documents are understood to be incorporated into these Conditions by reference from them:

4. USERS AND SERVICES OFFERED

The PORTAL presents services open to the entire public that visits it, and restricted services, with exclusive access for current or subsequent Registered USERS.

The use of the services offered on the website is subject to the prior acceptance and compliance with the Conditions by the USER.

The status of Registered USER, if applicable, is acquired by completing the Registration Form hosted on the site. The data collected there will be part of the database of LUZECO LIGHTING, S.L., which will use them as described in the Privacy Policy.

The use of the services offered on the site is free of charge.

The user has 4 payment methods at their disposal:

  • Debit/Credit Card (provided that they are operational for Secure Electronic Commerce).
  • PayPal Express Payment.
  • Transfer (or deposit to our account number, indicating the order number in the concept).
  • Cash on delivery.

We also inform you that in those shipments that have to be re-dispatched by the relevant transport agency, due to an error on the part of the USER when entering the postal code of the delivery address (which is the essential data that links the assignment of the franchise in charge of delivering your package), the USER will have to pay the extra cost and not LUZECO LIGHTING, S.L., because it is the responsibility of the USER to enter all the data correctly before confirming the order.

The PORTAL offers customer service by phone, chat and email from MONDAY to THURSDAY from 9:00 to 14:00 and 15:00 to 17:00 and FRIDAY from 09:00 to 14:00. In the event of requesting any change related to an order or its cancellation, the shipment of the order can only be stopped if it has not yet been invoiced and has not left our facilities, so otherwise it will have to be solved after the delivery of the order.

By registering, the USER accepts the sending of electronic communications informing order confirmation, preparation of the order, with the tracking of the shipment and evaluation of the products purchased, as well as communications referring to the products added to the shopping cart and not processed as orders.

5. PRIVACY POLICY

The personal data provided through the PORTAL will be incorporated into manual and/or computerised files under the responsibility of LUZECO LIGHTING, S.L. for the purposes described in the conditions set out in the Privacy Policy, which is incorporated into these Terms of Use by reference from this section.

6. PRODUCTS OFFERED AND TAXES

All prices include VAT for orders destined for Spain.

The promotions and offers of our suppliers on specific products will be available until stocks run out and the customer can check at any time if they are still valid before placing their order.

Some products may require assembly. The assembly will always be at the expense of the USER purchaser who will have the corresponding instructions from the manufacturer.

The texts are written according to marca the website of each manufacturer. If you find any error in the name of the product, in the description of the product or confusion due to the absence of this, you must notify us as soon as possible before placing the order.

7. CANCELLATION OF SERVICES

The services provided by the portal for the general public are free of charge and merely informative, so they do not require any action for their cessation, only the mere will of the user not to visit the PORTAL.

With regard to restricted access services, if any, the right of cancellation must be exercised to cease to be part of the files of LUZECO LIGHTING, S.L., following the procedure described in the Privacy Policy.

The PORTAL reserves the right to cancel an order if very large quantities of the same product are ordered, refunding the amount previously paid by the customer as soon as possible and using the same payment method used.

8. RESPONSIBILITIES

8.1. Portal:

It shall not be liable, directly or subsidiarily, for:

  • The quality of the service, as they are provided "as is" and LUZECO LIGHTING, S.L. does not grant any guarantee with respect to them.
  • Damage that may be caused to the user's equipment by the use of the portal.
  • The vices and defects of any kind in the contents transmitted, disseminated, stored or made available.

LUZECO LIGHTING, S.L. is responsible for changes in the prices of the products/services it offers and for notifying users/customers as soon as possible by personal communication or by updating the contents on the PORTAL.

8.2. From the user:

The user/client will be responsible for:

  • From the data and information entered and sent to LUZECO LIGHTING, S.L. in the available forms.
  • Carrying out any type of unlawful, rights-harmful, harmful and/or harmful action.
  • To pay the shipping and return costs caused by the non-acceptance of an order with a cash on delivery payment method or, otherwise, the following orders can only be sent after payment of the same via transfer/deposit, debit/credit card or PayPal.
  • To pay the courier in cash the extra costs of re-dispatch of a shipment to another transport allowance, in the event that the customer has entered an incorrect delivery postal code (since it is the reference data when generating a shipment number with a specific destination allowance).

9. INTELLECTUAL AND INDUSTRIAL PROPERTY

The entire website: text, images, trademarks, graphics, logos, buttons, software files, colour combinations, structure, selection, arrangement and presentation of its contents, object codes and font; are the property of LUZECO LIGHTING, S.L. or third parties, and their reproduction, distribution, public communication and transformation are prohibited, except for personal and private use, and the USER must respect the provisions of the Legal Notice that appears on the PORTAL, and which is incorporated into these Conditions by reference from this section.

LUZECO LIGHTING, S.L. may make, at any time and without prior notice, modifications and updates to the information contained on its website, or in its configuration or presentation. LUZECO LIGHTING, S.L. makes every possible effort to ensure that the information provided through its website is clear, understandable and adequate, as well as to avoid errors as far as possible and, where appropriate, to repair or update them. It is for this reason that the composition of the products is photographed, to avoid errors in written transcription.

Likewise, it is not responsible for the possible inappropriate use that third parties make of this website, or for the information that they transmit through it to third parties. The content provided through this website is of a commercial nature, so the use that the user may make of it and the eventual consequences, damages or losses that may arise, are the sole responsibility of the user. LUZECO LIGHTING, S.L. reserves the right to take any legal action it deems appropriate arising from any unlawful use by third parties of the contents of its website.

10. MINORS

Minors must request and obtain permission from their parents, guardian or legal representative before being able to access the content hosted on the PORTAL. Access to and use of the portal by unauthorised minors is prohibited.

LUZECO LIGHTING, S.L. reminds users of legal age who are in charge of minors, that it will be their sole responsibility to determine which services and/or contents are appropriate for the latter; and informs them about the existence of computer programs to limit browsing, by filtering or blocking certain content.

11. JURISDICTION

These conditions are drafted in Spanish, and are subject to current Spanish legislation. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the company's domicile.

12. RETURN POLICY

REASONS FOR RETURN CONTEMPLATED

Products with visible damage

These types of claims are those that occur even before the packaging is opened.

In the event of any damage to the receipt of the package received, you must express your reservations in writing to the carrier, describing in a general way the condition of the packaging at the time of delivery. 

You will have 24 hours after receiving the goods to make the claim and notify us.

For a correct claim, you must indicate a brief detailed description of the damage on the PDA or delivery certificate. In any case, explanatory photographs must be provided in which the damage is clearly manifest.

Products with hidden damage

These are claims that are made once the package has been opened and once any type of damage to the goods has been detected. The deadline for making the claim in this case is 7 days from receipt of the package.

To request a claim, write us an email within 7 calendar days of receipt of the order (the period indicated by law) detailing the extent of the damage (see model form at the bottom of the page). REMEMBER to attach photos of the damaged merchandise with their respective packaging. In some of the photos we must see the carrier's label perfectly. DO NOT FORGET to keep the original packaging of the goods, as they must always be returned with the same packaging with which they were sent.

Damage-free products

If you are not satisfied with a product, you have 14 calendar days following the delivery date to return it without having used it, that is, the use of the product has been no more than to check its correct condition and functioning.

The return should always be made in its original packaging, in perfect condition, undamaged and undirty. In addition, you should check that it has all the accessories, instructions and documentation included inside the package. 

Never throw away the packaging of the products until you check that they are in perfect condition and verify that all the products match the ones you ordered. The date of the receipt accrediting the delivery will be from which the fourteen days to which we refer are computed.

Once we receive the package, we will check its condition and, if everything is correct, we will exchange or refund the money corresponding to the amount of the product.

If the product is returned without its original packaging, it may suffer depreciation.

In the event that the product to be returned is not in perfect condition or has been manifestly used, it will remain in our distribution warehouse to be collected by the customer for a period not exceeding thirty days from its return.

The return costs (as well as the shipping costs, if these are expressly included in the price) and the management costs, in all cases, are borne by the customer, being treated individually for each item to be returned . REMEMBER that you must tell us in advance your intention to return the product, either by email or phone. We will send you the precise instructions for the return of the product (see model form at the bottom of the page).

Order cancellation

You will be able to cancel your order before the delivery of the product. To do this, please notify us of the cancellation by email. If you cancel the order before the goods leave the warehouse, you will receive a full refund. If, on the other hand, the goods are already in the possession of the transport agency, in dispatch or ready for delivery, the order may be cancelled, but the costs arising from transport may be excluded from the payment. Therefore, we recommend that you contact our customer service department beforehand to provide you with all the necessary information. Transport costs may vary depending on the type of goods in the order. 

GENERAL CONSIDERATIONS

The refund to the customer's account as a result of a return will be made by LUZECO LIGHTING, S.L. within 14 calendar days from the receipt of the goods by LUZECO.com. This will always be done through the same form of payment as the order and will be carried out when the batches, expiration and condition of the products are verified in our facilities.

Products with special sizes manufactured expressly for the customer or references manufactured to order will not be cancelled or returned. If they present any manufacturing defect, they will be repaired or replaced, depending on the type of incident, but this will not be a reason for return. 

Returns of packages that do not contain information that allows the sender to be identified (order number, name, address, etc.) will not be processed.

The expenses and risks arising from the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition.

In telephone orders, it will be the customer's responsibility to check in their order confirmation e-mail whether the goods ordered and all the details of the delivery address and contact are correct as soon as the call ends, immediately informing by e-mail or telephone of any error made by the person who has placed the order on their behalf. otherwise, the costs of returning or exchanging a product or re-shipping the package due to an error in your order will be borne by you.

No refund will be made unless previously communicated in writing to LUZECO LIGHTING, S.L. Once the return has been communicated and approved by the customer service department, they can send us the goods to be returned properly packaged and protected so that they do not suffer damage on the return together with a letter inside, indicating the reason for the return and the order related to the products, to the following address:

LUZECO LIGHTING, S.L.

Carretera Cartagena N-332 KM 48,8

03189 Orihuela Costa (Alicante)

Withdrawal form

By e-mail to: desistimiento@luzeco.com indicating the order reference in the Subject.

I withdraw from my contract of sale of the following product / or the following products / or the total of the order (Describe as best as possible the products you wish to return).

Order number:

Order Date:

Order Receipt Date:

Product references to be returned:

User's address:

User Phone:

You can also return all or part of your order, if when you receive it from the transport company you find it damaged in any way or if you have received by mistake a defective product or different from what was requested. To do this, you must notify it via e-mail incidencias@luzeco.com indicating the order reference in the Subject.

 

Order number:

Order Date:

Order Receipt Date:

Product references to be returned:

User's address:

User Phone:

13. COOKIES POLICY

The use of Cookies allows us to optimize your browsing, adapting the information and services offered to your interests, to provide you with a better experience whenever you visit us. Websites use Cookies to function, adapt and facilitate the User's navigation as much as possible. This Cookies Policy is incorporated into these General Terms and Conditions of Use by reference from this section.

14. ADDITIONAL CONDITIONS

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed and the remainder of the provision shall remain in effect. The titles of the sections are to be understood for reference purposes only, and in no way define, limit, interpret or describe the scope or extent of the relevant section.

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