Privacy Policy

Protecting your privacy is important to us. Therefore, we would like to ask you to carefully read the following summary of how our website works. You can rely on transparent and fair data processing as we strive every day to handle your data securely, carefully and responsibly.

The following privacy policies are intended to inform you about how we use your personal information in compliance with the provisions and requirements of the European General Data Protection Regulation.

1. IDENTIFICATION

Data Protection Delegate: The user can contact the Data Protection Delegate by writing to the address to LUZECO LIGHTING, SL to the attention of "Delegado de Protección de Datos" or e-mail clientes_web@luzeco.com

2. INFORMATION AND CONSENT.

By reading this Privacy Policy, the user is informed about the way in which LUZECO LIGHTING, SL collects, treats and protects personal data that are provided through the forms provided through the website www.luzeco.com (hereinafter, the "Website"), as well as data derived from their navigation and those other data that may be provided in the future to LUZECO LIGHTING, SL.

The user must carefully read this Privacy Policy, which has been drafted in a clear and simple way, to facilitate their understanding, freely and voluntarily determining whether you want to provide your personal data to LUZECO LIGHTING, SL.

3. OBLIGATION TO PROVIDE THE DATA.

The data requested in the forms provided on the Website are, in general, mandatory (unless otherwise specified in the required field) to fulfill the purposes stated. Therefore, if such data are not provided or are not correct they can not be attended.

4. fOR WHAT PURPOSE LUZECO LIGHTING, S.L. TREAT THE USER'S PERSONAL DATA AND FOR HOW LONG?

The personal data collected will be processed by LUZECO LIGHTING, S.L. according to the following purposes:

• Manage your requests for contact with LUZECO LIGHTING, S.L. through the channels provided for this purpose on the Web Site of LUZECO LIGHTING, S.L.
• Manage purchases made within the framework of the Website, including the management of the payment and the remission of the order.
• Manage the subscription to the newsletter, made through the channel provided on the Web Site of LUZECO LIGHTING, SL.
• Perform analysis on the use of the Web Site and check the preferences and behavior of users.
• Manage the sending of commercial communications from LUZECO LIGHTING, S.L. and other companies that are part of the same group, unless the user indicates otherwise by checking the appropriate box, or show their opposition to such treatment.
• Manage the sending of satisfaction surveys based on the purchase of the product or service LUZECO LIGHTING, S.L. made, to improve the daily experience of our customers.
• Analyze your data in order to develop user profiles that allow us to define in more detail the products that may be of interest.

The data will be retained for the time necessary to carry out the purposes for which they were collected, unless the user requests its cancellation to LUZECO LIGHTING, S.L., opposing or revoking their consent.

5. wHAT USER DATA WILL TREAT LUZECO LIGHTING, S.L.?

LUZECO LIGHTING, S.L. will process the following categories of data:

• Identification data: name, surname, national identity card or foreigner identity number and image.
• Contact data: address, landline, cell phone, email address.
• Personal data: date of birth, age, sex, nationality.
• Bank details: account number, account holder, SEPA mandate.
• Economic, financial and insurance data: income and revenues.
• Other data: data provided by the interested parties themselves in the open fields of the forms provided on the Website.
• Navigation data.

In case the user provides third party data, he/she declares to have the consent of the same and undertakes to transfer to the interested party, owner of such data, the information contained in the Privacy Policy, exempting LUZECO LIGHTING, S.L. from any liability in this regard. However, LUZECO LIGHTING, S.L. may carry out the necessary checks to verify this fact, taking the appropriate due diligence measures, in accordance with data protection regulations.

6. COOKIES, WEB ANALYTICS SERVICES AND SOCIAL NETWORKS

We use cookies, web analytics services and social media plugins on our website to improve your browsing experience. To view our cookie policy, click here.

7. WHAT IS THE LEGITIMACY OF THE PROCESSING OF YOUR DATA?

The processing of data for the purchase of products through the Website will be necessary for the fulfillment of the contractual relationship between the user and LUZECO LIGHTING, SL.

The processing of your data for marketing purposes, relating to goods and services of LUZECO LIGHTING, SL. and similar services for its customers, will be based on the legitimate interest recognized by the regulations when the user has purchased goods and / or services LUZECO LIGHTING, SL In the absence of such contractual relationship, the data processing will be based on the user's consent as set out in the current regulations in force.

The treatment for the aforementioned purposes, will always be made with the consent of the user or based on the aforementioned legitimate interest, and will be necessary for the attention of your request. Likewise, in case of withdrawal of consent to any of the treatments, this will not affect the lawfulness of the treatments carried out previously.

To revoke such consent, the user may contact LUZECO LIGHTING, SL through the following channels: by letter addressed to the Department of Data Protection LUZECO LIGHTING, SL to the address: CTRA. CARTAGENA KM 48,800. 03189 ORIHUELA COSTA (ALICANTE) or by clicking on the automatic unsubscribe link available in each commercial communication sent by LUZECO LIGHTING, S.L., or by email to clientes_web@luzeco.com

8. wITH WHICH RECIPIENTS WILL BE SHARED USER DATA?

The user data may be communicated to:

• Companies of the group to which LUZECO LIGHTING, S.L. belongs, only for internal administrative purposes and / or for the purposes stated above.
• Companies of the group to which LUZECO LIGHTING, S.L. belongs, for sending commercial communications about the products and services offered by the companies that form it, provided that the user has consented.
• Public Administrations and competent national and/or European authorities, in the cases foreseen by the Law.

The recipients indicated in this section may be located inside or outside the European Economic Area, and in the latter case, international data transfers are duly legitimized.

9. RESPONSIBILITY OF THE USER.

The user:

• Guarantees that it is over eighteen (18) years and that the data provided to LUZECO LIGHTING, S.L. are true, accurate, complete and updated. For this purpose, the user is responsible for the veracity of all data communicated and will keep the information provided conveniently updated, so that it responds to their actual situation.
• He/she guarantees that he/she has informed the third parties from whom he/she provides his/her data, in case he/she does so, of the aspects contained in this document. He also guarantees that he has obtained their authorization to provide their data to LUZECO LIGHTING, S.L. for the above purposes.
• You will be responsible for any false or inaccurate information you provide through the Web Site and the damages, direct or indirect, that this causes LUZECO LIGHTING, SL or third parties.

10. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS.

One of the purposes for which LUZECO LIGHTING, S.L. treats the personal data provided by users is to send them electronic communications with information about goods, services, promotions, offers, events or news relevant to users. Whenever any such communication is made, it will be addressed solely and exclusively to those users who have not previously expressed their refusal to receive them.

To carry out the above work, LUZECO LIGHTING, S.L. may analyze the data obtained by the entities that are part of the group of companies to which LUZECO LIGHTING, S.L. belongs, in order to develop user profiles that allow to define in greater detail the products that may be of interest.

In case the user wishes to stop receiving commercial or promotional communications from LUZECO LIGHTING, S.L., he can request the cancellation of the service by clicking on the link provided for this purpose in the body of such commercial communications or by sending an email to the following email address: clientes_web@luzeco.com and indicating his refusal to receive them, through the box provided in the data collection form or by indicating it through the unsubscribe option provided in each of the commercial communications sent.

11. CHANGES TO THE PRIVACY POLICY.

The user can send a letter to LUZECO LIGHTING, S.L., to the address indicated in the heading of this Policy, or by e-mail to the address clientes_web@luzeco.com, attaching a photocopy of your identity document, at any time and free of charge, to:

• Revoke the consents granted.
• Obtain confirmation as to whether or not LUZECO LIGHTING, S.L. is processing personal data concerning the User.
• Access to your personal data.
• Rectify inaccurate or incomplete data.
• Request the deletion of their data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
• Obtain from LUZECO LIGHTING, S.L. the limitation of data processing when any of the conditions provided in the data protection regulations are met.
• Obtain human intervention, to express your point of view and to challenge the automated decisions taken by LUZECO LIGHTING, S.L.
• File a complaint regarding the protection of their personal data when the person concerned considers that LUZECO LIGHTING, SL has violated the rights that are recognized by the applicable regulations on data protection.

12. SECURITY MEASURES.

LUZECO LIGHTING, S.L. will treat the User's data at all times in absolute confidentiality and keeping them secret, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organizational measures to ensure the security of your data and avoid its alteration, loss, treatment or unauthorized access, given the state of technology, the nature of the data stored and the risks to which they are exposed.

13. CHANGES TO THE PRIVACY POLICY

To ensure that our data protection guidelines always comply with current legal requirements, we reserve the right to make changes in order to always be in line with current legislation.

Last updated: March 8, 2023